1. Introduction and Objectives
Valtech Mobility GmbH is a service provider for the planning, development and operation of digital mobility products for connected vehicles.
With our quality policy, we want to create and continuously improve the basis for excellent product quality and customer satisfaction. Our goal is to be a reliable partner for our customers and to deliver customised, high-quality, innovative software solutions that meet the highest security and quality standards. We place particular emphasis on meeting all customer requirements and on the continuous improvement of our products and processes.
2. Principles of our quality policy and quality objectives
Customer satisfaction:
We put our customers at the centre of everything we do.
Our goal is to
- meet or exceed our customers’ expectations in terms of the functionality, reliability and user-friendliness of our software solutions.
- fulfil all customer orders within the agreed time and to a high quality. To ensure this, we carry out regular reviews to identify and correct deviations at an early stage.
Continuous improvement and innovation:
Our quality goals are designed to ensure the highest possible reliability, timely results and continuous improvement of our processes and products.
Our goal is to
- continuously drive targeted process improvements to develop and implement innovations faster and achieve a noticeable increase in efficiency.
- systematically optimise software through regular, comprehensive testing and code reviews to ensure a high standard of quality and reliability.
Employee development and satisfaction:
Our employees are the foundation of our success. We promote their development through targeted training and an active exchange of knowledge, and cultivate an open feedback culture.
Our goal is to
- ensure a high level of employee satisfaction by regularly offering training and development opportunities that promote their professional development and strengthen the working environment.
Sustainability and responsibility:
We are aware of our responsibility to the environment and society. The sustainable use of resources is an integral part of our quality policy. We also place a high value on an attractive working environment.
Our goal is to
- minimise our environmental impact by using resources efficiently and implementing processes, in order to make a positive contribution to environmental protection and sustainability.
Security:
Information security – and thus the protection of our data and our customers – is also part of quality and excellence. That is why we have a separate policy for information security.
3. Management responsibility and commitmentÂ
Our management is committed to actively supporting the quality policy and integrating it into the corporate strategy. This includes:
- Providing the necessary resources: Management provides sufficient resources to achieve the quality objectives.
- Leadership by example: Management exemplifies the principles of the quality policy and promotes a culture of quality throughout the company.
- Regular management reviews: Management reviews are carried out to ensure the effectiveness of the quality management system.
4. Responsibilities and commitment of employees
Our quality policy and the associated quality objectives are communicated to all employees. All employees are actively involved in implementing the quality policy and are required to comply with the defined quality standards in their daily work. This includes:
- Adhering to process specifications to ensure product quality.
- Participation in training and active knowledge sharing to improve their skills and promote a quality culture.
Contributing suggestions for improvement to further develop the quality management system.
5. Compliance with standards, legal requirements and continuous improvement
We are committed to fulfilling all relevant customer requirements, legal and regulatory requirements, and to continuously improving our products, processes and services. Our goal is to not only meet our customers’ expectations in terms of functionality, reliability and user-friendliness of our software solutions, but to exceed them. Through regular audits, feedback processes and the use of innovative technologies, we ensure that our products and operations are always up to date and meet the highest quality standards.
6. Implementation and monitoring
Our quality policy is implemented by means of a comprehensive quality management system based on the principles of ISO 9001. This is regularly reviewed and updated as necessary to ensure that it meets current customer requirements and internal company objectives. The consistent monitoring and further development of the quality policy are ensured by the following measures:
- Regular audits: Review of compliance with and effectiveness of quality standards.
- Management reviews: Regular assessments to ensure that objectives are met and to identify potential for improvement.
Employee engagement: All employees are encouraged to actively implement the quality policy in their daily work.
